It was a sunny, albeit mildly chilly, Thursday morning, and I was sitting in the hostel lounge, trying in vain to revise for exams. A few French people, all armed with massive backpacks, had just walked into the hostel. They looked like any other group of backpackers, except they had something interesting to say: they went to the airport early in the morning, but were sent back because their flight got cancelled. And to add to that, all flights in the UK and Ireland that day had been cancelled.
What was this? And would my flight, scheduled for the following evening, be able to take off? I asked the girl at the reception, and was told that a volcano had erupted in Iceland, and that the ashes were covering the skies of Britain, posing a safety hazard. It sounded like a joke, but having seen the people that had just returned to the hostel, I decided to believe this.
It was no joke. More flights were cancelled, and there were talks about booking ferry tickets out of Ireland. To make things worse, the internet stations at the hostel were down, so I couldn't even check live updates on the spot. All I had were updates from people that were scheduled to leave Ireland that same day.
Time went by. My flight hadn't been cancelled as of lunchtime, so I went out for a tour as planned. When I got to the Temple Bar and was about to dig into my dinner, however, some people standing next to me flipped out a newspaper with the Icelandic volcano story on the first page. They noticed that I was trying to read the article, and asked if I was supposed to travel anywhere today. These gentlemen were from Birmingham, their flight had been cancelled (I forget their destination), so they had decided to take a ferry to Dublin instead. After a half hour chat with one of them, I was advised to go and book a ferry ticket.
Upon returning to the hostel, I found out that all flights leaving up until 1pm on Friday had now been cancelled. Most people were taking advantage of free rebooking services or were looking for alternate ways out. Most guests at the hostel were panicked, but in a sense, things were normal. People were still bringing cans of beer to the kitchen to drink together, complaining about how expensive everything is in Dublin.
If anything, this chaotic situation gave guests an excuse to bond with each other. All you had to do to start talking was to ask, "Are you travelling today?" We were all in it together, and strangers were helping strangers so that everyone could get out of Ireland in due time to their next destinations.
I found myself saying "Good luck! See you tonight if my flight gets cancelled." to the group I'd just met the previousn ight. Maybe I jinxed things -- at around noon today, I got the following text message from Ryanair:
URGENT-Your Ryanair flight has been cancelled - please visit www.ryanair.com for free rebooking/refund
And now I too was stranded in Dublin for a while. In an hour and a half at an internet cafe, I managed to notify my dad of the situation, cancelled a dinner appointment in London, and after multiple tries, rebooked my flight. All the weekend flights to London were fully booked, so the earliest I could get was Monday morning. That would leave me with a mere 1.5 days to explore London. So instead, I booked a flight straight to Edinburgh for Sunday evening.
News reports say Scottish and Irish skies are clearing up gradually, so hopefully I won't need to reschedule a second time. It's a pity that I've had to give up London, but I do appreciate that the industry cares about passenger safety, especially after what happened to Poland a few days ago. Plus, at least I'm stuck in a city where I am fluent in the language. Not to mention accommodation is decently cheap here... (It's one of the few cheap things in Dublin)
Update: I shouldn't have spoken too early. My rebooked flight also got cancelled, so now I have a ferry ticket and a bus ticket. All I need is a bus or train ticket from Dublin to Belfast, and I'll be on my way home, safe and sound.
Showing posts with label ryanair. Show all posts
Showing posts with label ryanair. Show all posts
Friday, April 16, 2010
Wednesday, February 3, 2010
The perils of travelling with Ryanair
From travel books and well-travelled friends, I had heard of many European discount airline myths. Fly for a mere pound. Could this be true? Apparently it was, which was a concept hard to grasp as a person that hadn't even managed to take the Megabus for $1. At the heart of these myths was one name: Ryanair. And one year, a representative from Ryanair was on television, proudly announcing that it had made a decent annual profit. Cheap flights, but still making profits... it sounded too good to be true.
When I got to come to Europe for myself, I was finally exposed to real people that used this airline to travel. The most recent of these people was a friend of mine that I will refer to as "Neo". Neo is a seasoned traveller, having spent time in a large number of cities in three continents over the past year. However, even he was not prepared for Ryanair's little quirks when the time came to leave after visiting me for a day in Edinburgh...
1. Boarding pass
We had to fit in as much of Scotland as possible in a mere 24 hours, so naturally we forgot about printing Neo's boarding pass beforehand. Luckily, for most airlines, there's always the option of printing off the boarding pass at the airport. Ryanair is no exception... just with a catch.
"It will cost £40."
That's right, 40 pounds, spelt f-o-r-t-y, for a single sheet of paper. That's over $70, for you North Americans. The only sheet of paper I've seen that's more expensive than that is a university diploma. Being his student self, Neo wasn't just going to give into that. And the search for a printer in/near the airport began, so we could get Neo off to Frankfurt on his 11.15 flight.
Edinburgh Turnhouse airport does not have any printers available to the public, and our best bet was to go to the nearby Hilton Hotel, a 10 minute walk away. We took the courtesy shuttle, posing at first as travellers "flying in from Frankfurt", then as travellers "flying back to Frankfurt". In retrospect, it must have sounded mildly fishy, given that I wasn't even carrying any luggage on the way there. But that aside, the hotel trip did the job, and Neo walked away with a $5 boarding pass. A much more reasonable price to pay.
2. Check-in luggage
Before going off to search for printers, we had also asked about luggage policies. Neo had one backpack, a laptop bag, and a mini duffel bag of sorts, and was planning to check two items in. The initial assumption went along the lines of: 'I could probably check the first item in for free, and either pay for the second or haggle to get that in free too.' But who are we fooling. This assumption was far off what was actually demanded:
"£35 for the first checked baggage, £70 for the second."
This meant that Neo would have to pay a whopping £105 (around $180-190 CAD) with his luggage the way it was. As he aptly put it, "it would be cheaper to buy a second seat or a new ticket elsewhere". There was no way Neo was going to fit everything in his hand luggage anyways (especially not with a bottle of whiskey), so there were two options: a) buy a small suitcase that would fit the contents of two of Neo's current bags, or b) "wear, like, 8 shirts".
Upon returning from the Hilton Hotel, Neo frantically rearranged his bags for a good half an hour, and ended up wearing 5 shirts and his newly purchased Scottish hat.
3. Delay
And as we thought everything was finally fine, we learned that there were problems, and that more details would be announced at 11h. At the airport, it sounded like the problems were due to inclement weather - the people at the desk didn't really know. Yet when Neo got on the plane, apparently a different reason was provided by the pilot, which had to do with air traffic, rather than bad weather.
In the end, Neo was able to reach his destination at a reasonable time, but only after hours of unnecessary hassle right before his flight. Nothing we can do about different reasons given by different sources for the same delay, but save yourselves any additional trouble by printing your boarding pass beforehand and minimizing the number of bags you travel with!
When I got to come to Europe for myself, I was finally exposed to real people that used this airline to travel. The most recent of these people was a friend of mine that I will refer to as "Neo". Neo is a seasoned traveller, having spent time in a large number of cities in three continents over the past year. However, even he was not prepared for Ryanair's little quirks when the time came to leave after visiting me for a day in Edinburgh...
1. Boarding pass
We had to fit in as much of Scotland as possible in a mere 24 hours, so naturally we forgot about printing Neo's boarding pass beforehand. Luckily, for most airlines, there's always the option of printing off the boarding pass at the airport. Ryanair is no exception... just with a catch.
"It will cost £40."
That's right, 40 pounds, spelt f-o-r-t-y, for a single sheet of paper. That's over $70, for you North Americans. The only sheet of paper I've seen that's more expensive than that is a university diploma. Being his student self, Neo wasn't just going to give into that. And the search for a printer in/near the airport began, so we could get Neo off to Frankfurt on his 11.15 flight.
Edinburgh Turnhouse airport does not have any printers available to the public, and our best bet was to go to the nearby Hilton Hotel, a 10 minute walk away. We took the courtesy shuttle, posing at first as travellers "flying in from Frankfurt", then as travellers "flying back to Frankfurt". In retrospect, it must have sounded mildly fishy, given that I wasn't even carrying any luggage on the way there. But that aside, the hotel trip did the job, and Neo walked away with a $5 boarding pass. A much more reasonable price to pay.
2. Check-in luggage
Before going off to search for printers, we had also asked about luggage policies. Neo had one backpack, a laptop bag, and a mini duffel bag of sorts, and was planning to check two items in. The initial assumption went along the lines of: 'I could probably check the first item in for free, and either pay for the second or haggle to get that in free too.' But who are we fooling. This assumption was far off what was actually demanded:
"£35 for the first checked baggage, £70 for the second."
This meant that Neo would have to pay a whopping £105 (around $180-190 CAD) with his luggage the way it was. As he aptly put it, "it would be cheaper to buy a second seat or a new ticket elsewhere". There was no way Neo was going to fit everything in his hand luggage anyways (especially not with a bottle of whiskey), so there were two options: a) buy a small suitcase that would fit the contents of two of Neo's current bags, or b) "wear, like, 8 shirts".
Upon returning from the Hilton Hotel, Neo frantically rearranged his bags for a good half an hour, and ended up wearing 5 shirts and his newly purchased Scottish hat.
3. Delay
And as we thought everything was finally fine, we learned that there were problems, and that more details would be announced at 11h. At the airport, it sounded like the problems were due to inclement weather - the people at the desk didn't really know. Yet when Neo got on the plane, apparently a different reason was provided by the pilot, which had to do with air traffic, rather than bad weather.
In the end, Neo was able to reach his destination at a reasonable time, but only after hours of unnecessary hassle right before his flight. Nothing we can do about different reasons given by different sources for the same delay, but save yourselves any additional trouble by printing your boarding pass beforehand and minimizing the number of bags you travel with!
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